Scroll News
  • India
    • National
    • State News
  • World
  • Business
  • Education
  • Entertainment
  • Lifestyle
    • Health & Fitness
    • Fashion & Beauty
    • Travel
    • Food
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
    • Religion
    • Social Work
No Result
View All Result
  • India
    • National
    • State News
  • World
  • Business
  • Education
  • Entertainment
  • Lifestyle
    • Health & Fitness
    • Fashion & Beauty
    • Travel
    • Food
  • Tech
    • App News
    • Gadgets
  • Auto
  • Others
    • Sports
    • Agriculture
    • Science
    • Astrology
    • Finance/Money
    • Press Release
    • Religion
    • Social Work
No Result
View All Result
Scroll News
No Result
View All Result
Home Business

InsuranceDekho is keeping up the speed of business with an NPS of more than 90%

Scroll News by Scroll News
December 24, 2021
in Business
0
Share on FacebookShare on Twitter

New Delhi, 24 December 2021: Launched in 2017, InsuranceDekho.com an insurtech startup, has achieved the Net Promoter Score (NPS) of above 90%, driven by rapid growth in a short time.

The Net Promoter Score (NPS) is customer satisfaction and service quality metric, based on a single survey question that asks insurance customers how likely they are to recommend the company to a friend or colleague. The Net Promoter Score (NPS) is a popular benchmark across industries with the single aim of checking if the customers like the service provided or not. The NPS score of 90% is a hard thing to reach and it’s very rare to find in the service Industry. Talking about other industries- digital marketing agencies stand at 57%, Consulting firms stand at 62% which seems to be the highest after InsuranceDekho’s 90%.*

You May Also Like This

Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions

Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions

June 8, 2023
Phoenix Business Advisory welcomes Bollywood Icon Nargis Fakhri as Brand Ambassador to elevate Global Recognition

Phoenix Business Advisory welcomes Bollywood Icon Nargis Fakhri as Brand Ambassador to elevate Global Recognition

June 8, 2023
Doceree Is Now Great Place To Work Certified

Doceree Is Now Great Place To Work Certified

June 6, 2023

The team of InsuranceDekho manages five tickets/person to ensure the quality of claim service and to render a positive claim settlement experience to the customer.

Having an NPS of more than 90% is rare in the service industry and maintaining it throughout the business growth reflects the dedication of InsuranceDekho towards complete customer satisfaction.

The overall average claim settlement turnaround time (TAT) of InsuranceDekho is seven days but this also includes major claim amount cases whose TATs are generally high as compared to minor claims. For ease of claim settlement, InsuranceDekho has 7 persons who manage 35-40 calls/tickets per day. The Inbound team of the company set the system in a way that can resolve the query/claims of customers within four hours. More than 90% of same-day closures strengthen the NPS of the company. 

Ankit Agrawal, CEO and Founder of InsuranceDekho, said: “Having a high NPS reflects our commitment towards our customers. We strive to improve the overall communication with our customers and assist them in every possible manner. They have reciprocated by staying loyal.”

According to sources, the company has a sound relationship with all the Insurers and conducts regular meetings to honour exceptional deviations to manage more than 90% of tickets resolution within SLA.

What InsuranceDekho is offering to maintain more than 90% NPS?

  • The cashless facility at preferred garage/hospitals
  • Timely claim intimation
  • Timely approvals
  • Free pick-ups & drops at preferred garages
  • 3-day cashless repair & delivery facility for minor repair only claims of up to 3 panels
  • Faster settlement of claims
  • Home collection of documents in metro cities for health claims
  • Dedicated SPOC at preferred hospitals/garages
  • Competitive resolution TAT (j) 10K claims cases handled so far

During the pandemic, the company came out with a COVID-19 Helpline to ensure that customers were not inconvenienced, and their needs were promptly addressed.

Ankit Aggarwal further added, “Apart from the claim and support team of InsuranceDekho, I give credit to the immense support we have received from all stakeholders and insurers. With their support, it is easy to deal with the different queries of customers and to offer timely resolutions.”

InsuranceDekho reported this NPS with a timely survey with its customers. The NPS has two parts: a brief survey asking customers how likely they are to recommend a business, and an overall score of the responses. It was created because businesses needed an easy and effective way of gathering and evaluating feedback from their customers. With this score, most people are more likely to recommend the company to others as they are happy with its service. According to recent data, 61.9% of people are more likely to recommend a policy to their family and friends as they are happy with the responses and the coverages.

About InsuranceDekho

Launched in 2017, InsuranceDekho is an Insurtech startup by Girnar Insurance Brokers Private Limited. It enables its consumers to compare different insurance policies based on their requirements and offer them the best choices available as per their needs. In FY 2021, InsuranceDekho sourced 1 Million+ policies. The company currently has tie-ups with 40+ insurance companies and is expecting a business growth of over 3X in FY 2022. InsuranceDekho is headquartered in Jaipur and has offices in Gurgaon, Pune, Chandigarh, Ludhiana, Jaipur, Kolkata, Chennai, and Bengaluru as well as an offline presence in 1,100+ towns

(Source: Question Pro- https://www.questionpro.com/blog/nps-benchmarks/)

Tags: Ankit AgrawalGirnar Insurance Brokers Private Limitedinsurance policiesInsuranceDekhoinsurtech startupNet Promoter Score (NPS)
ShareTweetShareShareSendSend
Previous Post

Job-Ready Paramedical Diploma courses in India from IPH&H

Next Post

Riya Vashist’s  Students Receive Best Makeup Artist Award at Mrs India One In A Million 2021 Beauty Pageant

Related Posts

Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions
Business

Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions

June 8, 2023
Phoenix Business Advisory welcomes Bollywood Icon Nargis Fakhri as Brand Ambassador to elevate Global Recognition
Business

Phoenix Business Advisory welcomes Bollywood Icon Nargis Fakhri as Brand Ambassador to elevate Global Recognition

June 8, 2023
Doceree Is Now Great Place To Work Certified
Business

Doceree Is Now Great Place To Work Certified

June 6, 2023
Top 10 personalities who are doing best in their respective industries felicitated by Webhack Solutions
Business

Top 10 personalities who are doing best in their respective industries felicitated by Webhack Solutions

June 6, 2023
Jainex Stationery India: Changing the stationery market with affordably excellent products
Business

Jainex Stationery India: Changing the stationery market with affordably excellent products

June 1, 2023
How innovation will drive growth and create new opportunities in the Indian economy
Business

How innovation will drive growth and create new opportunities in the Indian economy

May 29, 2023
Next Post

Riya Vashist’s  Students Receive Best Makeup Artist Award at Mrs India One In A Million 2021 Beauty Pageant

Ali Akbar Sultan Ahmed takes Sultan Ahmed's legacy forward: Talks about future plans on Sultan Production's golden jubilee

Ronak Chourasia Speaks on Reeflix App

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

LANXESS again first rank in Dow Jones Sustainability Index Europe second rank in World

LANXESS again first rank in Dow Jones Sustainability Index Europe, second rank in World

6 months ago
Comedy Film ‘Dedh Lakh Ka Dulha’ is ready to entertain the audience in a unique way: Abhay Pratap Singh

Comedy Film ‘Dedh Lakh Ka Dulha’ is ready to entertain the audience in a unique way: Abhay Pratap Singh

5 months ago

Culture Minister Prahlad Singh Patel inaugurates the three day Rashtriya Sanskriti Mahotsav at Raj Bhawan in Darjeeling

2 years ago
First convocation of AAFT University of Media and Arts was a grand show

First convocation of AAFT University of Media and Arts was a grand show

2 months ago

Categories

  • Agriculture
  • App News
  • Astrology
  • Auto
  • Business
  • Education
  • Entertainment
  • Fashion & Beauty
  • Finance/Money
  • Food
  • Gadgets
  • Health & Fitness
  • Lifestyle
  • National
  • Photography
  • Politics
  • Press Release
  • Religion
  • Science
  • Social Work
  • Sports
  • State News
  • Tech
  • Travel
  • World

Topics

Ace Entrepreneur Ahmedabad Artificial intelligence Bengaluru Blockchain technology Content Creator COVID-19 CSIR DBT Delhi Department of Biotechnology DeSpace Protocol Digital Marketing disease DST Dubai Education entrepreneur environment Fairplay Gujarat health Hyderabad IIT Delhi Indian Institute of Technology Influencer Influencerquipo innovation Kingston Technology K Raheja Corp Homes MoES Mumbai Music Industry NFT pandemic photography Pune R&D real estate research science social media Surat technology TTK Prestige
No Result
View All Result

Highlights

Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions

Exciting times for Billiards & Snooker, as IOA authorizes participation of BSFI in the National Games: Rajan Khinvasara

Phoenix Business Advisory welcomes Bollywood Icon Nargis Fakhri as Brand Ambassador to elevate Global Recognition

Revolutionary Guru Paramahamsa Vishwananda to Inaugurate Sri Vittal Dham Mandir in Germany

FairPlay Continues Betting Excitement with Live Casinos and Live Card Games

Doceree Is Now Great Place To Work Certified

Trending

FairPlay Offers Unbeatable Benefits for Betting Enthusiasts with Fantasy Pro
Press Release

With Fantasy Pro, FairPlay Provides Unbeatable Benefits for Those Who Love to Bet

by Scroll News
June 10, 2023
0

The well-known online betting platform FairPlay takes sports betting to new heights with the innovative Fantasy Pro....

FairPlay Offers Unbeatable Benefits for Betting Enthusiasts with Fantasy Pro

FairPlay Offers Unbeatable Benefits for Betting Enthusiasts with Fantasy Pro

June 10, 2023
The NeuroAid and Research Foundation supported by Apollo Hospitals is organising a Music therapy Event

The NeuroAid and Research Foundation supported by Apollo Hospitals is organising a Music therapy Event

June 9, 2023
Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions

Dr Vinod K Verma was Honored with Economic Times Inspiring Leaders Award 2023 for Remarkable Policy Advocacy Contributions

June 8, 2023
Exciting times for Billiards & Snooker, as IOA authorizes participation of BSFI in the National Games: Rajan Khinvasara

Exciting times for Billiards & Snooker, as IOA authorizes participation of BSFI in the National Games: Rajan Khinvasara

June 8, 2023
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Follow on Google News

© 2022 Scroll News

No Result
View All Result
  • About Us
  • Advertise
  • Contact Us
  • DMCA
  • Home
  • Privacy Policy

© 2022 Scroll News